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UNLISTED PRINTERS
How to set up your printer if it isn't on New Deal's list
of printers
Even though your printer doesn't appear on New Deal's list of
printers, you may still be able to use it with our software. Only
the printers on the list in Preferences/Printer have been tested in our
compatibility lab. If your printer is not listed, you may be able to use
the information in this document to make your printer work with New Deal,
but we cannot guarantee success.
Printer Drivers
New Deal supports hundreds of printers, but it does so with only a few
dozen printer drivers. Printer drivers are the software programs that
control specific printers. If you have a certain printer, but you are
using the wrong printer driver, your printer will not print correctly
because the commands the printer driver is sending are meant for a
different printer.
Printer Emulations
Printer manufacturers know that a software company can't write a custom
printer driver for every printer they make. To provide wider software
support for their printers, printer manufacturers usually provide
different emulations for their printers. This means that if your printer
isn't listed in Preferences, Printer, you may still be able to use it by
choosing the driver for a printer that your printer emulates.
An example of this is the Star NX-2420 color printer, which emulates
the Epson LQ860 printer. If you have a Star NX-2420 printer, and you
select the Epson LQ860 Color in your New Deal software, your Star printer
will print just fine.
Finding your printer's emulation
You may need to look in your printer manual to find the specific printers
that your printer emulates. Check the index under the words
"Emulation" or "Compatibility" or
"Software."
You may need to set a few switches on the printer itself to make
the printer's emulation work. Some printers do not have physical
switches, but come with a DOS-based software that is used to
set the printer's emulation mode.
If there are no emulations listed in your printer manual, call your
dealer or the printer manufacturer and ask them if they can suggest an
alternative driver that will work with the printer. As a last resort, see
our support document 214 for a list of commonly
emulated printers.
Troubleshooting
If you have problems making the printer work using the emulation printer
driver, check the printer manual and make sure you have the printer set up
for the correct emulation. You can also call the dealer or printer
manufacturer to make sure you have the printer configured correctly.
If you are certain you have everything configured correctly, but your
printouts don't look exactly right, your printer's emulation may not be
100% perfect. Try selecting Medium Quality mode when you print. Also, run
Preferences, Computer and set LPT1 to BIOS or DOS.
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