Any good/bad experiences with Forward Air?
doc at mdrconsult.com
Sat Sep 22 00:04:05 CDT 2007
Ethan Dicks wrote:
> I'd rather this not turn into a flame-fest or a "why don't you try
> *this* method" discussion. I specifically want to hear about any
> experiences or recommendations for or against Forward Air. I know my
> other options; this one is new to me.
Forward Air won't be liable for anything not wood-crated (which is a
plus in my book...), but will ship just about anything you put on their
I showed up on their ramp late one night in Denver, Colorado with a
rackmount AlphaServer 2100, 2 rolls of 24" bubble wrap, many square
yards of scrap mattress cartons, and a couple of miles of tape and
shrinkwrap. They sold me a pallet for $2, made room for me to "box" the
AS2100, and not only loaned me the banding tools, but the guy asked me
enough questions to make sure I wasn't gonna put my eye out with it.
OTOH, in Phoenix they were like, "Put it over there, sign this, go
away." To be fair, in Phoenix I showed up with a pre-labeled, sealed
crate, 8 minutes before they closed, and in Denver I had called ahead
and asked if I could box my goods in their driveway.
Seriously, it's a no-frills operation, and like any big company,
special treatment is going to depend on the local crew. However, I've
shipped with them from Denver, Phoenix, Austin, and Baltimore, and I've
never had any complaints about their service or their willingness to
help, and nothing I've shipped with them has been damaged.
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