teoz at neo.rr.com
Fri Jun 9 21:00:11 CDT 2006
----- Original Message -----
From: "Billy Pettit" <Billy.Pettit at wdc.com>
To: <cctalk at classiccmp.org>
Sent: Friday, June 09, 2006 9:37 PM
"And no, we didn't lose any customers because we stopped providing
maintenance manuals. The demand for disk drives soared last year to 376
million units, a 23% jump over the previous year. I know you didn't buy
any, and we'll have deal with that loss. But out of the tens of millions we
sell every quarter, not a single paying customer asks for documentation
other than spec sheets and the fluff manual that is standard today."
Any how many hard drive companies are actually making a profit moving those
376 Million units?
I don't expect blueprints and electrical schematics with the electronics I
buy. But I do expect some way of finding out if the hardware is actually
broken or something else (software, bad inputs etc) is causing things to not
work. What percentage of returned electronics are sent back 100% working
because people didn't have a good way to troubleshoot what the real problem
was in the system?
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