13 Aug
2001
13 Aug
'01
8:53 a.m.
Yeah. Two hard disk manufacturers I've never had trouble with are IBM and
Fujitsu. The reason I mention Fujitsu is that their highest-end drives,
and most of their oldest drives all come/came with a lifetime warranty.
There has been many a time when I have found an old SCSI Fujitsu drive
lying around broken somewhere, I rescue it, and they fix it up for me. I
find that very impressive.
Peace... Sridhar
On Mon, 13 Aug 2001, Jeff Hellige wrote:
I've just had an example of truly
excellent service and
thought I'd pass it on. For those that don't know, the Apple
Powerbook 5300 series is under a 7 year extended repair period due to
the type of plastic used in it's casing. Basically, up until
sometime next year, if there's a problem on a PB5300 series machine
that is attributable to the case, Apple will repair it. Last week,
the right hinge mounting block on my PB 5300c broke so I called Apple
on Monday. On Tuesday, Airborne Express delivered a box for me to
ship the machine back to Apple, on Wed. Airborne picked it back up.
It was delievered to Apple on Thursday and it was repaired and given
back to Airborne on Friday. Airborne dropped it off at my home just
about an hour ago. The machine looks like new and now has been put
through the full REA to repair the known problems covered, at no cost
to me. I'm not even the original owner of the machine.
I know there have been stories about bad service with Apple,
but this time they got it right. I've had similar results from IBM
in the past with the warranties on thier large capactiy hard disks.
It's nice to know good customer service hasn't totally died off.
Jeff
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