For the record, here's the dealings I've had: Megatek Whizzard terminal "cardboard crate" (Austin office) 19 Tektronix 4105/4205 terminals individually wrapped and boxed, freight shipped from Hayward, CA to SLC. (San Jose office) SGI 3130, monitor, keyboard, manuals, spare boards. Custom wooden crate. (Atlanta office) E&S image generator 1600 lbs(!). Custom wooden crate. (San Jose office) Aesthedes graphic design system. Multiple large cabinets, 3 large RGB monitors, boxes of manuals, versatec printer, film recorder, rolling cabinets, etc. (Minneapolis/St. Paul office) CDC 525 console. Cardboard crate. (Oklahoma City office) Two SGI 4D/310. Cardboard crate. (Annapolis office) SGI 4D/480VGX. Shrink wrap and pallet strap. (Annapolis office) There might be one or two more that I've forgotten. In every single instance, C&F has packed according to my instructions and been very helpful in selecting the best tradeoff between price and safety (i.e. not everything needs a wooden crate and the 480 I just had them shrink wrap it to keep the doors from opening). I've dealt with multiple offices across the country and always been a very satisfied customer. That said, nobody is perfect and all it takes is one asshole working at one of your offices to trash your reputation. -- "The Direct3D Graphics Pipeline" -- DirectX 9 draft available for download <http://legalizeadulthood.wordpress.com/the-direct3d-graphics-pipeline/> Legalize Adulthood! <http://legalizeadulthood.wordpress.com>

In article &lt;p06240885c9f9c8493a7b(a)[192.168.1.157]&gt;7]>, "Zane H. Healy" <healyzh at aracnet.com> writes: Well, as I say, I've used them many times with great results, although I have not used the San Antonio office. When I've had special instructions for shipment, I've always talked to them on the phone before things were introduced into the freight system. Its kinda like carpenter's measuring twice and cutting once. Since you did nothing other than make a recommendation, we don't know how much blame to lay on C&F and how much was a miscommunication of instructions. When I have special instructions, I email and/or FAX them to the office so that they have a written record of my request. I don't trust them to remember special instructions verbally. Even if we discuss it on the phone and reach a conclusion verbally, I always send a followup email. I had a very miserable experience with CTS freight shipping. At the time when I brought it up on this list, everyone told me all their great shipping experiences with CTS. I won't be using CTS again and I now stay away from "dovebid audio/video exchange" auctions because the stuff is always sold out of Reading, PA and that's outside the service radius of C&F. I appreciate you relaying your story and if I have to deal with the San Antonio office for anything requiring special care, I'll be sure to pay attention. But its not going to stop me from using C&F as I'm a very happy and satisfied customer with all the offices I've used so far (forgot to add that I've also used the Salt Lake office to pickup a bunch of stuff from Hill Air Force Base in Ogden and bring it down to SLC). -- "The Direct3D Graphics Pipeline" -- DirectX 9 draft available for download <http://legalizeadulthood.wordpress.com/the-direct3d-graphics-pipeline/> Legalize Adulthood! <http://legalizeadulthood.wordpress.com>